Responsible for acting as a liaison between our Arabic customer(s) and the respective client and ensuring compliance of process and policies.
Job Description
Interact with agents to provide and process information in response to their customer’s inquiries, concerns and requests about products and/or services.
Collaborate and build relationships with agents to strengthen service competitiveness
Communicate timely back to agents, track and resolve any issues regarding the service
Contribute to customer development role
Ensure a positive Customer Experience ultimately leading to a good Quality Assurance (QA) Score while ensuring Compliance
Job Specifications
O Levels/Matric or above
Strong command of both spoken and written Arabic language
