Job Overview

We are looking for some incredible people who can help us bring a change in the world of CX with their wit and customer-centric approach. For this job role, you will be expected to provide satisfactory solutions to a diverse range of customer queries through means of verbal or written communication with a positive attitude.

Job Description

• Assist customers with their items purchased through the e-commerce website
• Deliver a class apart customer experience as measured by performance objectives and maintain the core values of our client
• Maintain swift responses to customers through calls, emails, and chat
• Maintain a level of service through dealing with customers in a friendly, efficient, and an attentive manner
• Document each customer query as well as the resulting solution
• Provide alternatives to products/items, which are not available on the e-commerce website
• Follow standard processes and procedures when it comes to providing resolutions
• Stay up to date with the latest updates on system information and process changes
• Able to deal with objections and handle customer pushbacks

Job Specifications

• A Levels/Intermediate or above
• Excellent Written and Verbal Japanese communication
• Expertise in Kanji with N1 or N2 proficiency
• Must have at least 40 WPM
• Proficiency with MS Office (Particularly MS Excel and MS Word)
• Critical Thinking
• Time Management
• Specialist Focus
• Organizing
• Priority Setting
• Problem Solving
• Professional Composure